We’re Here to Help
At Fengshui Qiankunhoop, your satisfaction is our top priority. Whether you have a question about your order, need help with a return, or simply want to learn more about our products — our friendly support team is ready to assist you.
📧 Email Support
[email protected]
Our team typically responds within 24–48 hours, Monday through Friday.
🕐 Customer Service Hours
Day
Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday
10:00 AM – 4:00 PM (EST)
Sunday
Closed
📦 Order Inquiries
For the fastest assistance with your order, please include the following in your message:
• Your full name
• Your order number
• A brief description of your question or issue
🔄 Returns & Refunds
We offer a 90-day money-back guarantee on all purchases. If you are not completely satisfied with your product, please contact us and we will make it right — no questions asked.
🌍 Shipping Questions
We ship worldwide with free delivery on all orders. If your package seems delayed or you need a tracking update, please don’t hesitate to reach out and we’ll look into it right away.
💬 Frequently Asked Questions
Q: How long does shipping take? A: Domestic orders typically arrive within 7–15 business days. International orders may take 10–25 business days.
Q: Can I change or cancel my order? A: Please contact us within 24 hours of placing your order. After that, orders may have already been processed for shipment.
Q: Is my payment information secure? A: Absolutely. All transactions are protected with 256-bit SSL encryption and processed securely through PayPal.
Q: Do you offer exchanges? A: Yes, we’re happy to help with exchanges within 90 days of purchase. Please contact our support team to get started.
We appreciate your trust in Fengshui Qiankunhoop. Every message matters to us and we look forward to hearing from you.